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Quality Products, Quality Service for Quality-Minded People
15 Questions to Ask:
In an effort to identify the most reputable and qualified Home Improvement Contractors, some people like to use a list of questions to ask each company. If you prefer this method of fact finding-here are 15 questions you should ask-before any work is done on your home.
1. How long have you been in business?
2. Have you always operated under the same license & company name?
3. Where is your office located and how long have you been at that location?
4. How many trucks, crews and installers do you have?
5. How many staff do you have dedicated to job site supervision? Do they have any responsibilities other than job site supervision?
6. Do you have a staff person dedicated to Quality Control?
7. Do you have a Customer Service Department? Who do I call if I have a problem?
8. Are you a member of the Better Business Bureau?
9. Do you have a written list of references?
10. How many jobs have you done since your company began, and in the last 3-years?
11. Will you complete a thorough inspection and analysis of my home improvement needs and provide recommendations regarding
issues like products to be used, any potential areas of concerns, and a proposed schedule of completion?
12. Do you have a Lien Waiver Letter?
13. Do you have General Liability, Workers Compensation, and Post-Construction Insurance of at least $1,000,000? Will your
insurance company issue me a certificate of insurance?
14. Do you have a written list of standards that govern the performance and behavior of the crew on each job?
15. Do you have a list of standards the crew will follow to clean up my yard both during and at the end of the project?
